How can companies measure the impact of their training programs on employees' utilization of technology tools for enhancing cross-departmental communication and knowledge sharing, and ultimately improving customer experiences?

Companies can measure the impact of their training programs by conducting pre-and-post training assessments to gauge employees' proficiency with technology tools. They can also track the frequency and quality of cross-departmental communication and knowledge sharing before and after training to assess improvements. Additionally, companies can gather feedback from employees on how the training has helped them in utilizing technology tools for communication and knowledge sharing, and analyze customer feedback to see if there has been an improvement in their experiences.