In what ways can companies effectively measure and track the impact of ongoing training and support on employee performance and customer satisfaction levels during challenging interactions?

Companies can effectively measure and track the impact of ongoing training and support on employee performance and customer satisfaction levels by implementing key performance indicators (KPIs) related to customer satisfaction, employee feedback, and performance metrics. They can also conduct regular surveys and assessments to gather feedback from employees and customers on the effectiveness of the training programs. Additionally, companies can analyze customer satisfaction scores, employee retention rates, and sales data to evaluate the impact of training on overall performance. By consistently monitoring these metrics and making adjustments as needed, companies can ensure that their training programs are positively impacting both employee performance and customer satisfaction levels during challenging interactions.