How can companies effectively measure the impact of their ongoing training and development programs on employee engagement and commitment to delivering exceptional customer service in a customer-centric culture?

Companies can measure the impact of their training and development programs on employee engagement and commitment to delivering exceptional customer service by conducting regular surveys to gather feedback from employees about the effectiveness of the programs. They can also track key performance indicators related to customer service, such as customer satisfaction scores and customer retention rates, to assess the impact of the training. Additionally, companies can use employee engagement surveys to measure the level of engagement and commitment among employees who have participated in the training programs. Analyzing these data points can help companies understand the correlation between training programs and employee engagement and commitment to delivering exceptional customer service in a customer-centric culture.

Keywords

training programs employee engagement customer service measurement surveys

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