How can leaders effectively measure the impact of ongoing training and development opportunities on the motivation and engagement levels of new employees in delivering exceptional customer experiences?

Leaders can measure the impact of ongoing training and development opportunities on new employees' motivation and engagement levels by conducting regular surveys or feedback sessions to gather employees' perspectives on their training experiences. They can also track key performance indicators related to customer satisfaction, such as customer feedback scores or repeat business rates, to assess the effectiveness of the training. Additionally, leaders can observe employees' behavior and interactions with customers to see if they are applying the skills learned in training to deliver exceptional customer experiences. By combining these methods, leaders can gain a comprehensive understanding of how training impacts employee motivation and engagement levels in delivering exceptional customer experiences.