How can companies effectively measure the impact of their training programs on employee utilization of digital tools and customer satisfaction levels?

Companies can effectively measure the impact of their training programs on employee utilization of digital tools and customer satisfaction levels by implementing key performance indicators (KPIs) related to these areas. They can track metrics such as the number of employees using digital tools, the frequency of tool usage, and customer satisfaction scores before and after training. Surveys and feedback from employees and customers can also provide valuable insights into the effectiveness of the training programs. Additionally, companies can conduct regular assessments and evaluations to monitor progress and make necessary adjustments to improve outcomes.