How can companies effectively measure the impact of employee training and coaching on improving customer experience outcomes, and what strategies can they implement to continuously enhance their CX initiatives?

Companies can measure the impact of employee training and coaching on improving customer experience outcomes by tracking key performance indicators such as customer satisfaction scores, net promoter scores, and customer retention rates. They can also conduct regular surveys and feedback sessions with customers to gauge their experience. To continuously enhance their CX initiatives, companies can invest in ongoing training and development programs for employees, implement technology solutions to streamline customer interactions, and create a culture of customer-centricity throughout the organization. Additionally, companies can use data analytics to gain insights into customer behavior and preferences, allowing them to tailor their CX strategies accordingly.