How can companies effectively measure the impact of ongoing training and support on the performance and satisfaction of their CX ambassadors, and adjust their strategies accordingly to ensure continuous improvement in customer experience delivery?

Companies can measure the impact of ongoing training and support on CX ambassadors by tracking key performance indicators such as customer satisfaction scores, retention rates, and resolution times. They can also conduct surveys and gather feedback from both customers and employees to assess the effectiveness of the training. By analyzing this data, companies can identify areas for improvement and adjust their strategies accordingly to enhance the performance and satisfaction of their CX ambassadors, ultimately leading to continuous improvement in customer experience delivery.