How can companies effectively measure the impact of ongoing training and support on their employees' ability to maintain a consistent level of customer service excellence as CX Ambassadors?

Companies can effectively measure the impact of ongoing training and support on their employees' ability to maintain consistent customer service excellence by conducting regular performance evaluations and customer feedback surveys. They can also track key performance indicators related to customer satisfaction, such as response time, resolution rates, and customer retention. Additionally, companies can analyze data on employee engagement, turnover rates, and productivity to gauge the effectiveness of training programs in improving employee performance as CX Ambassadors. By collecting and analyzing these metrics, companies can gain insights into the impact of training and support on their employees' ability to deliver exceptional customer service consistently.