How can companies effectively measure the impact of ongoing training and support programs on employee performance and customer satisfaction levels?

Companies can effectively measure the impact of ongoing training and support programs on employee performance and customer satisfaction levels by setting clear, measurable goals and objectives for the training programs. They can also use key performance indicators (KPIs) to track progress and evaluate the success of the programs. Additionally, companies can gather feedback from employees and customers through surveys and performance reviews to assess the impact of the training programs on their performance and satisfaction levels. Regularly analyzing data and metrics related to employee performance and customer satisfaction can help companies identify areas for improvement and make necessary adjustments to their training programs.