How can internal CX community networks effectively measure the impact of technology and digital platforms on enhancing collaboration and knowledge sharing among their members?

Internal CX community networks can measure the impact of technology and digital platforms on collaboration and knowledge sharing by tracking metrics such as engagement levels, participation rates, and content consumption. They can also conduct surveys and feedback sessions to gather insights on how members are utilizing the platforms and the benefits they are experiencing. Additionally, analyzing data on the types of interactions taking place and the frequency of communication can provide valuable information on the effectiveness of the technology in facilitating collaboration and knowledge sharing among members. Regularly reviewing and assessing these metrics will help the community network understand the impact of technology on enhancing collaboration and knowledge sharing and make necessary adjustments to improve the overall experience for its members.