How can companies measure the impact of technology-driven CX training tools on employee performance and customer satisfaction, and what strategies can be implemented to continuously improve the effectiveness of these tools?

Companies can measure the impact of technology-driven CX training tools on employee performance and customer satisfaction by tracking key performance indicators such as employee engagement, customer feedback scores, and productivity metrics. Strategies to continuously improve the effectiveness of these tools include regularly updating content to reflect changing customer needs, providing ongoing support and training for employees to maximize tool utilization, and soliciting feedback from both employees and customers to identify areas for improvement. Additionally, leveraging data analytics to monitor the impact of the tools and make data-driven decisions can help companies optimize their CX training programs.