How can companies effectively measure the impact of technology-based training initiatives on the performance and satisfaction of employees in CX-relevant roles?

Companies can effectively measure the impact of technology-based training initiatives on the performance and satisfaction of employees in CX-relevant roles by utilizing key performance indicators (KPIs) such as customer satisfaction scores, response times, and employee retention rates. They can also conduct surveys and interviews to gather feedback from employees on the effectiveness of the training. Additionally, companies can track metrics such as productivity levels and error rates before and after implementing the training to assess its impact on employee performance. Regularly reviewing these metrics and making adjustments to the training program based on feedback will help companies ensure that their technology-based training initiatives are positively impacting employee performance and satisfaction in CX-relevant roles.