How can companies measure the impact of their training programs on employee proficiency in utilizing technology tools for collaboration and knowledge-sharing within their internal CX community network?

Companies can measure the impact of their training programs by conducting pre- and post-training assessments to gauge employees' proficiency in utilizing technology tools. They can also track metrics such as increased usage of collaboration platforms and knowledge-sharing activities within the internal CX community network. Additionally, feedback from employees on the effectiveness of the training and their comfort level with using technology tools can provide valuable insights. Regular monitoring and evaluation of key performance indicators related to collaboration and knowledge-sharing can help companies assess the overall impact of their training programs on employee proficiency.