How can internal CX community networks effectively measure the impact of technology on collaboration and innovation within the organization, and what key metrics should be tracked to ensure success and drive continuous improvement?

Internal CX community networks can effectively measure the impact of technology on collaboration and innovation by tracking metrics such as user engagement, feedback, adoption rates, and productivity improvements. By analyzing these key metrics, organizations can assess the effectiveness of technology in driving collaboration and innovation within the organization. Additionally, tracking metrics related to knowledge sharing, idea generation, and problem-solving can provide insights into the overall impact of technology on driving continuous improvement. Regularly monitoring these metrics and soliciting feedback from community members can help identify areas for improvement and ensure the success of internal CX community networks.