How can businesses measure the impact of soft skills training on employee performance and customer satisfaction, and what strategies can they use to continually assess and improve upon these essential skills within their workforce?

Businesses can measure the impact of soft skills training on employee performance and customer satisfaction by conducting surveys, performance evaluations, and tracking key performance indicators related to soft skills development. To continually assess and improve upon these essential skills within their workforce, businesses can implement regular training sessions, provide feedback and coaching, encourage peer-to-peer learning, and offer opportunities for employees to practice and apply their soft skills in real-world scenarios. Additionally, businesses can leverage technology and data analytics to monitor progress and identify areas for improvement.