How can businesses measure the impact of soft skills training on their employees' ability to deliver exceptional customer experiences and cultivate lasting relationships with customers?

Businesses can measure the impact of soft skills training on employees by conducting before-and-after assessments to track improvements in communication, empathy, and problem-solving abilities. They can also gather feedback from customers to evaluate the quality of interactions and relationships post-training. Additionally, businesses can analyze key performance indicators such as customer satisfaction scores, retention rates, and repeat business to assess the overall impact of soft skills training on customer experiences and relationships. Regular monitoring and evaluation of employees' soft skills development can provide valuable insights into the effectiveness of the training program and its impact on customer relationships.