How can companies measure the impact of soft skills training on employee performance and customer satisfaction levels?

Companies can measure the impact of soft skills training on employee performance and customer satisfaction levels by conducting pre- and post-training assessments to evaluate changes in behavior and performance. They can also gather feedback from employees and customers through surveys or interviews to gauge improvements in communication, teamwork, and customer service. Additionally, companies can track key performance indicators related to employee productivity, customer retention, and satisfaction levels to determine the overall impact of soft skills training on their business outcomes.