How can companies measure the impact of soft skills training on employee performance and customer satisfaction levels?

Companies can measure the impact of soft skills training on employee performance by conducting pre- and post-training assessments to track improvements in communication, teamwork, and problem-solving. They can also gather feedback from employees and managers on how the training has influenced their daily interactions and productivity. To measure the impact on customer satisfaction levels, companies can analyze customer feedback, reviews, and satisfaction surveys to identify any improvements in customer service and overall experience since the training was implemented.