How can companies measure the impact of soft skills training on employee performance and customer satisfaction levels?

Companies can measure the impact of soft skills training on employee performance and customer satisfaction levels by conducting pre- and post-training assessments to track improvements in communication, teamwork, and problem-solving. They can also gather feedback from employees and customers through surveys or interviews to gauge changes in behavior and satisfaction levels. Additionally, companies can analyze key performance indicators such as productivity, retention rates, and customer feedback to determine the overall impact of soft skills training on their business outcomes.