How can organizations effectively measure the impact of sharing CX stories across various internal communication channels and ensure that all employees are engaged and informed about customer experiences?

Organizations can effectively measure the impact of sharing CX stories across internal communication channels by tracking metrics such as employee engagement, feedback on customer experiences, and changes in customer satisfaction scores. They can ensure all employees are engaged and informed by utilizing multiple communication channels such as emails, newsletters, intranet, and team meetings to share CX stories. Regularly soliciting feedback from employees and incorporating their suggestions for improvement can also help keep them engaged and informed about customer experiences. Additionally, creating a culture of transparency and recognition for employees who contribute to positive customer experiences can further encourage engagement and communication around CX stories.