How can organizations effectively measure the impact of their reward system on both customer satisfaction metrics and employee engagement levels, in order to continuously improve and adjust their incentivization strategies?

Organizations can measure the impact of their reward system on customer satisfaction metrics by analyzing customer feedback, reviews, and surveys to identify any correlation between rewards and satisfaction levels. To measure the impact on employee engagement, organizations can conduct regular employee surveys, track turnover rates, and monitor productivity levels before and after implementing reward programs. By collecting and analyzing both customer and employee data, organizations can identify trends, strengths, and areas for improvement in their reward system to continuously enhance their incentivization strategies.