How can companies measure the impact of technology utilization by remote employees on enhancing virtual customer experiences and fostering a culture of CX ambassadorship within the organization?

Companies can measure the impact of technology utilization by remote employees on enhancing virtual customer experiences by tracking customer satisfaction metrics, such as Net Promoter Score or customer feedback. They can also analyze key performance indicators related to customer interactions, such as response times and resolution rates. To foster a culture of CX ambassadorship within the organization, companies can conduct regular training sessions on customer experience best practices, recognize and reward employees who demonstrate exceptional customer service, and encourage open communication and collaboration among remote teams to share customer insights and success stories.