How can companies measure the impact of remote employees effectively utilizing technology tools on enhancing virtual customer experiences and fostering a culture of CX ambassadorship within the organization?

Companies can measure the impact of remote employees on virtual customer experiences by using analytics tools to track customer satisfaction metrics, such as Net Promoter Score or customer feedback. They can also utilize technology tools like CRM systems to monitor customer interactions and track employee performance. To foster a culture of CX ambassadorship, companies can use communication platforms to facilitate collaboration and knowledge sharing among remote employees, as well as provide training and resources to help employees understand the importance of customer experience and how their role contributes to it. Regularly soliciting feedback from both employees and customers can also help companies gauge the effectiveness of their remote workforce on enhancing virtual customer experiences and promoting a culture of CX ambassadorship.