How can companies effectively measure the impact of remote CX ambassadors on customer satisfaction and loyalty, and what strategies can be implemented to continuously improve their performance in a virtual setting?

Companies can effectively measure the impact of remote CX ambassadors on customer satisfaction and loyalty by tracking metrics such as customer feedback, Net Promoter Score, and customer retention rates. To continuously improve their performance in a virtual setting, companies can implement regular training sessions, provide ongoing feedback and coaching, utilize technology for monitoring and analyzing interactions, and encourage open communication and collaboration among CX ambassadors. Additionally, setting clear goals and KPIs, conducting regular performance evaluations, and recognizing and rewarding top performers can also help drive improvement in their performance.