How can organizations measure the impact of recognition programs like 'CX-Hero of the Month' on employee engagement and overall customer satisfaction, and what strategies can they implement to continuously improve and enhance these programs over time?

Organizations can measure the impact of recognition programs like 'CX-Hero of the Month' on employee engagement and customer satisfaction by conducting surveys, analyzing feedback, and tracking key performance indicators related to both metrics. To continuously improve these programs over time, organizations can gather input from employees and customers, refine the criteria for recognition, provide training and support for employees to excel in their roles, and regularly review and adjust the program based on results and feedback. Additionally, organizations can leverage technology to automate and streamline the recognition process, making it more efficient and impactful.