How can customer service teams effectively measure the impact and success of recognition programs like the "CX-Hero of the Month" in promoting a positive and inclusive team culture within the organization?

Customer service teams can measure the impact and success of recognition programs like "CX-Hero of the Month" by tracking key metrics such as customer satisfaction scores, employee engagement levels, and team collaboration. They can also gather feedback from team members through surveys or focus groups to understand the perceived impact of the program on team culture. Additionally, monitoring employee turnover rates and observing behavioral changes within the team can provide insights into the effectiveness of the recognition program in promoting a positive and inclusive team culture within the organization.