How can organizations effectively measure the impact and success of their recognition and reward programs for CX ambassadors to ensure they are achieving their goals of inclusivity and equity?

Organizations can measure the impact and success of their recognition and reward programs for CX ambassadors by setting clear, specific goals related to inclusivity and equity. They can track metrics such as diversity of recipients, satisfaction levels among participants, and retention rates of ambassadors. Regularly soliciting feedback from participants and stakeholders can also provide valuable insights into the program's effectiveness. Additionally, conducting regular audits and reviews of the program's outcomes can help identify areas for improvement and ensure that goals of inclusivity and equity are being met.