How can companies measure the impact of their recognition program for positive CX behaviors on employee engagement and overall customer satisfaction levels?

Companies can measure the impact of their recognition program for positive CX behaviors on employee engagement and overall customer satisfaction levels by conducting surveys to gather feedback from employees and customers. They can also analyze key performance indicators such as employee retention rates, customer loyalty scores, and net promoter scores to assess the program's effectiveness. Additionally, companies can track the correlation between recognition program participation and improvements in employee morale and customer satisfaction metrics over time. Regularly reviewing and adjusting the recognition program based on these measurements can help ensure its continued success in driving positive CX behaviors and outcomes.