How can companies measure the impact of their recognition program for positive CX behaviors on employee morale and overall customer satisfaction levels?

Companies can measure the impact of their recognition program by tracking key performance indicators such as employee engagement scores, retention rates, and customer satisfaction surveys. They can also conduct regular feedback sessions with employees to gauge their perception of the recognition program and its impact on their morale. Additionally, companies can analyze trends in customer satisfaction levels before and after implementing the recognition program to determine its effectiveness in driving positive CX behaviors.

Keywords

recognition program employee morale customer satisfaction key performance indicators feedback sessions

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