How can organizations effectively measure the impact of their recognition and reward program for CX ambassadors in promoting a culture of inclusivity and equity within the organization?

Organizations can measure the impact of their recognition and reward program for CX ambassadors by tracking key performance indicators related to inclusivity and equity, such as employee engagement scores, retention rates, and diversity metrics. They can also gather feedback from CX ambassadors and other employees through surveys or focus groups to assess the program's effectiveness in promoting a culture of inclusivity. Additionally, organizations can conduct regular reviews and assessments of the program to identify any areas for improvement and make adjustments as needed to ensure it aligns with their goals for inclusivity and equity.