How can companies measure the impact of their recognition and reward systems on employee motivation and customer experience outcomes?

Companies can measure the impact of their recognition and reward systems on employee motivation by conducting surveys, analyzing performance metrics, and tracking employee engagement levels before and after implementing the system. To measure the impact on customer experience outcomes, companies can analyze customer feedback, track customer retention rates, and monitor customer satisfaction scores. By gathering data and feedback from both employees and customers, companies can effectively evaluate the effectiveness of their recognition and reward systems in driving motivation and improving customer experience.