How can companies measure the impact of peer-to-peer learning and mentorship programs on employee performance following quarterly CX trainings?

Companies can measure the impact of peer-to-peer learning and mentorship programs on employee performance following quarterly CX trainings by collecting feedback from participants through surveys or interviews. They can also track key performance indicators related to customer experience metrics before and after the training to see if there are any improvements. Additionally, companies can conduct focus groups or case studies to gather qualitative data on how the training has influenced employee behavior and performance. By analyzing both quantitative and qualitative data, companies can gain a comprehensive understanding of the impact of peer-to-peer learning and mentorship programs on employee performance following CX trainings.