How can organizations measure the impact of their tailored onboarding process for new hires with CX competency in transforming them into effective CX ambassadors?

Organizations can measure the impact of their tailored onboarding process for new hires with CX competency by tracking key performance indicators related to customer satisfaction, retention rates, and employee engagement. They can also conduct surveys or interviews with new hires to gather feedback on their understanding of CX principles and their ability to apply them in their roles. Additionally, organizations can monitor the progress and success of new hires in completing CX-related training and development programs to assess their growth as CX ambassadors.