How can leaders effectively measure and track the impact of new employees' efforts in upholding the company's Customer Experience goals, especially during times of change or uncertainty?

Leaders can measure and track the impact of new employees' efforts in upholding Customer Experience goals by setting clear expectations and providing regular feedback. They can use key performance indicators related to customer satisfaction, retention rates, and feedback from customers to evaluate the effectiveness of new employees. During times of change or uncertainty, leaders should communicate openly with employees about the importance of customer experience goals and provide guidance and support to help them navigate challenges and stay focused on the company's objectives. Regular check-ins and performance reviews can also help leaders monitor progress and make adjustments as needed to ensure that new employees are contributing positively to the customer experience.