How can companies measure the impact of implementing multilingual support on customer satisfaction and loyalty?

Companies can measure the impact of implementing multilingual support on customer satisfaction and loyalty by tracking key metrics such as customer feedback, satisfaction scores, and retention rates before and after the implementation. They can also conduct surveys and interviews with customers to gather direct feedback on their experience with the multilingual support. Additionally, analyzing customer interactions and complaints related to language barriers can provide insights into the effectiveness of the support. Lastly, monitoring customer engagement and repeat purchases from multilingual customers can help assess the impact on loyalty.