How can organizations effectively measure the impact of employees sharing internal CX stories on social media platforms in order to track the success of promoting a customer-centric culture within the company?

Organizations can measure the impact of employees sharing internal CX stories on social media platforms by tracking engagement metrics such as likes, shares, and comments. They can also conduct surveys or gather feedback from customers to see if they are positively influenced by the shared stories. Additionally, organizations can monitor key performance indicators related to customer satisfaction and loyalty to see if there is a correlation with the shared stories. By analyzing these data points, organizations can track the success of promoting a customer-centric culture within the company.