How can companies measure the impact of internal CX stories on employee engagement and alignment with the customer experience values across different departments and levels within the organization?

Companies can measure the impact of internal CX stories on employee engagement and alignment with customer experience values by conducting surveys or feedback sessions to gather employee perspectives. They can also track key performance indicators related to customer satisfaction and employee retention to see if there is a correlation with the sharing of CX stories. Additionally, companies can observe changes in behavior or attitudes within different departments and levels after sharing CX stories to gauge their impact on alignment with customer experience values. Regular communication and monitoring of employee engagement levels can also help in assessing the effectiveness of internal CX stories on aligning employees with the customer experience values.