How can team leaders measure the impact of internal CX stories on team members' performance and overall customer satisfaction levels?

Team leaders can measure the impact of internal CX stories on team members' performance and overall customer satisfaction levels by conducting regular surveys or feedback sessions to gather insights on how the stories are influencing behavior. They can also track key performance indicators related to customer satisfaction, such as NPS scores or customer retention rates, before and after sharing the stories. Observing changes in team members' engagement, motivation, and empathy towards customers can also provide valuable indicators of the stories' impact on performance and satisfaction levels. Additionally, team leaders can directly ask team members for their feedback on how the stories have influenced their interactions with customers and their overall job satisfaction.