How can team leaders measure the impact of internal CX stories on team performance and drive continuous improvement in customer experience?

Team leaders can measure the impact of internal CX stories on team performance by tracking key performance indicators related to customer satisfaction, such as Net Promoter Score or customer retention rates. They can also gather feedback from team members on how the stories have influenced their approach to customer interactions. To drive continuous improvement in customer experience, team leaders can use this feedback to identify areas for development and provide ongoing training and support to ensure that the team is consistently delivering exceptional customer service. Additionally, team leaders can regularly review and analyze customer feedback and adjust internal CX stories accordingly to better meet customer needs and expectations.