How can internal CX community networks effectively measure the impact of the user training and resources they provide to improve technical proficiency among members, and ensure that all members are able to fully utilize the technology and digital tools implemented within the network?

Internal CX community networks can measure the impact of user training and resources by tracking metrics such as user engagement, satisfaction levels, and proficiency assessments before and after training. They can also conduct surveys or feedback sessions to gather insights on the effectiveness of the training. To ensure all members are able to fully utilize technology and digital tools, networks can provide ongoing support, personalized training sessions, and resources tailored to individual needs. Regular communication and monitoring of members' progress can help identify any gaps in understanding or areas needing improvement.