How can organizations measure the impact and effectiveness of their internal CX community network in driving improvements in customer experience, and what key performance indicators should be tracked to evaluate its success?

Organizations can measure the impact and effectiveness of their internal CX community network by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, customer retention rates, and employee engagement levels. They can also conduct surveys and gather feedback from both customers and employees to assess the impact of the community network on customer experience. Additionally, organizations can analyze data on customer complaints, resolution times, and overall customer engagement to evaluate the success of the internal CX community network in driving improvements in customer experience.