How can companies effectively measure the impact of their internal CX community network on overall employee satisfaction and customer loyalty?

Companies can effectively measure the impact of their internal CX community network on overall employee satisfaction and customer loyalty by conducting regular surveys and feedback sessions with employees and customers to gather insights on their experiences. They can also track key metrics such as employee engagement levels, customer retention rates, and Net Promoter Scores to gauge the impact of the community network. Additionally, companies can analyze trends in customer complaints and employee turnover rates to assess the effectiveness of the network in improving satisfaction and loyalty. Overall, a combination of quantitative and qualitative data analysis can provide a comprehensive understanding of the network's impact on employee satisfaction and customer loyalty.