How can companies effectively measure the impact of their internal CX community network on overall customer satisfaction and loyalty?

Companies can measure the impact of their internal CX community network on customer satisfaction and loyalty by tracking key performance indicators such as customer retention rates, Net Promoter Score, and customer feedback. They can also conduct surveys and gather qualitative data from customers to understand their experiences and perceptions. Additionally, companies can analyze trends in customer behavior and compare them to the level of engagement within the CX community network to assess its impact. Regularly monitoring and analyzing these metrics will help companies gauge the effectiveness of their internal CX community network in driving customer satisfaction and loyalty.