How can organizations measure the impact and effectiveness of internal customer experience stories shared through video and podcast formats in terms of employee engagement and connection with the company's values and goals?

Organizations can measure the impact of internal customer experience stories shared through video and podcast formats by tracking metrics such as views, shares, and engagement levels on these platforms. They can also conduct surveys or feedback sessions to gather employees' responses and insights on how these stories have influenced their engagement and connection with the company's values and goals. Additionally, organizations can analyze any changes in employee behavior or performance after consuming these stories to assess their effectiveness in driving alignment with the company's values and goals.

Keywords

internal customer experience video podcast employee engagement company values

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