How can companies measure the impact of sharing internal customer experience stories through video and podcasts on employee engagement and performance?

Companies can measure the impact of sharing internal customer experience stories through video and podcasts on employee engagement and performance by conducting surveys or feedback sessions to gather employee perspectives. They can also track metrics such as increased productivity, employee satisfaction, and retention rates before and after sharing the stories. Additionally, monitoring engagement levels with the videos and podcasts, such as views, likes, and comments, can provide insight into their effectiveness. Lastly, companies can analyze any changes in customer satisfaction scores or feedback related to employee interactions after implementing the storytelling strategy.