How can companies effectively measure the impact of their aligned internal communication strategies on customer satisfaction and loyalty, and what key performance indicators should they focus on to track progress and success?

Companies can measure the impact of their aligned internal communication strategies on customer satisfaction and loyalty by conducting surveys, analyzing customer feedback, and tracking customer retention rates. Key performance indicators to focus on include customer satisfaction scores, Net Promoter Score (NPS), customer loyalty metrics such as repeat purchase rates and customer lifetime value, and employee engagement levels. By regularly monitoring these KPIs, companies can track progress and success in improving customer satisfaction and loyalty through their internal communication strategies.