How can organizations measure the impact of their efforts to ensure that internal CX storytelling is inclusive and representative of diverse perspectives?

Organizations can measure the impact of their efforts by collecting feedback from employees on the inclusivity and diversity of CX storytelling. They can track metrics such as employee engagement, retention rates, and customer satisfaction scores to gauge the effectiveness of their initiatives. Conducting regular audits of internal communications and storytelling materials can also help identify areas for improvement in representing diverse perspectives. Additionally, organizations can establish diversity and inclusion goals related to CX storytelling and track progress towards these goals over time.