How can companies effectively measure the impact of empowering CX ambassadors with decision-making authority on overall customer satisfaction and loyalty, and what key metrics should be used to evaluate the success of this approach in fostering long-term relationships with customers?

Companies can effectively measure the impact of empowering CX ambassadors with decision-making authority on customer satisfaction and loyalty by tracking key metrics such as Net Promoter Score (NPS), customer retention rates, and customer feedback. These metrics can provide insight into how customers perceive the service provided by empowered ambassadors and how it impacts their likelihood to recommend the company to others and continue doing business with them. By analyzing these metrics over time, companies can evaluate the success of this approach in fostering long-term relationships with customers and make data-driven decisions to further improve customer satisfaction and loyalty.