How can companies effectively measure the impact of empowering CX ambassadors with decision-making authority on customer satisfaction and loyalty, and what key metrics should be considered in evaluating the success of this strategy?

Companies can effectively measure the impact of empowering CX ambassadors with decision-making authority on customer satisfaction and loyalty by tracking key metrics such as customer feedback, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. These metrics can help evaluate the success of this strategy by providing insights into how customers perceive the interactions with empowered ambassadors and how it influences their overall satisfaction and loyalty. Additionally, companies can conduct surveys and focus groups to gather qualitative data on the impact of empowered ambassadors on customer experiences.