How can companies effectively measure the impact of empowering CX ambassadors with decision-making authority on long-term customer relationships, and what key metrics should be tracked to ensure success in fostering customer loyalty?

Companies can effectively measure the impact of empowering CX ambassadors with decision-making authority on long-term customer relationships by tracking key metrics such as customer satisfaction scores, repeat purchase rates, customer retention rates, and Net Promoter Score. These metrics can help assess the level of customer loyalty and engagement resulting from the empowered CX ambassadors. Additionally, companies can conduct surveys and gather feedback from customers to understand their perception of the service provided by empowered CX ambassadors. Regularly reviewing these metrics and making necessary adjustments to the empowerment strategy can ensure success in fostering customer loyalty.